1
00:00:01,700 --> 00:00:03,700
Well, we told you today's incident would 
be special.

2
00:00:03,800 --> 00:00:06,400
That's XXX aka YYY

3
00:00:06,500 --> 00:00:11,300
The mass murderer? The same. He caught his 
customer with another vendor. Left them alone.

4
00:00:11,400 --> 00:00:16,200
Drove four countries over to the customer's 
headquarter. Killed every last one of them, 
even the consultant.

5
00:00:16,300 --> 00:00:18,000
Scan him!

6
00:00:18,100 --> 00:00:20,700
And who is that good looking brother on screen?

7
00:00:20,800 --> 00:00:25,600
XXX aka YYY former manager of the product 
support.

8
00:00:25,700 --> 00:00:29,500
He blew up an escalation meeting with a prio 
1 customer saying and I quote:

9
00:00:29,600 --> 00:00:32,500
They represented the basis of negativity 
of the complaining customers.

10
00:00:32,600 --> 00:00:36,200
He wrote a book during his unpaid time off 
called: How to solve incidents with a diamond 
hand,

11
00:00:36,300 --> 00:00:43,000
New York time has called it the wake up call 
for the support community.

12
00:00:56,800 --> 00:01:01,400
This one has done it all: RCA, very high, 
escalation, meeting during midnight.

13
00:01:01,500 --> 00:01:06,300
Foxtrot, Charlie, perimeter secure. You are 
clear to release.

14
00:01:06,400 --> 00:01:11,400
His name is XXX aka YYY

15
00:01:11,500 --> 00:01:15,100
39 years old, 25 of them spent on meetings.

16
00:01:15,200 --> 00:01:19,000
But he has bettered himself during those 
times. Binged Netflix, watched over 100 documentaries 
about cats.

17
00:01:19,100 --> 00:01:23,900
He also got into heavy fights with consultants, 
and fell asleep twice.

18
00:01:24,000 --> 00:01:26,300
He likes to brag he solved more incidents 
than everyone else.

19
00:01:26,400 --> 00:01:31,200
Okay, open wide! Put your tongue!

20
00:01:31,300 --> 00:01:35,600
XXX is a poster child for the abap gurus.

21
00:01:35,700 --> 00:01:37,200
He's a true product of the system.

22
00:01:37,300 --> 00:01:38,800
What's that supposed to mean?

23
00:01:38,900 --> 00:01:43,700
What is he? One of these ERP major, and we 
are responsible for them?

24
00:01:43,800 --> 00:01:47,000
No, but I could point a few fingers of who 
to make you feel confortable.

25
00:01:56,400 --> 00:02:00,600
Now, look at this walking KBA boy, you are 
one skinny solution.

26
00:02:00,700 --> 00:02:02,900
Easy man, shit.  Open up!

27
00:02:03,000 --> 00:02:05,400
Awh man, it smells like someone put and old 
incident on your component.

28
00:02:05,500 --> 00:02:10,300
Told me you loved it. Get out of my face!

29
00:02:14,300 --> 00:02:15,900
Hey look, who's that guy?

30
00:02:16,000 --> 00:02:19,600
That is XXX spending his resignation time.

31
00:02:19,700 --> 00:02:23,900
He's a nobody.