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The quickest way to a misunderstanding is 
to get defensive.

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People who are defensive are insecure and 
uncertain about their decisions.

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They assume they know the other person’s 
perspective and are ready to defend against 
any attack.

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Unfortunately, defensiveness simply puts 
the other person on edge.

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Whenever you identify a defensive response 
in your life, realize what you are assuming 
may be incorrect.

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Take the time to listen and better understand 
the other person’s position rather than simply 
defending your ground.

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Then you will give yourself and the other 
person the best opportunity to arrive at 
a conclusion.

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I’m Mac Hammond; this is the Winner’s Minute.