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It's our pride to work with such an inspiration, 
such as Mr. Rafiq.

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His values, his career and loyalty to Tivoli.

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All of this can help up us and encourage 
us, to keep the name of Tivoli always on 
top.

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Hi Mr. Rafiq, how are you?

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Hi Syrine, fine, how about you?

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Good, thank you.

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So, let’s start my first question.

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How did you hear about Tivoli?

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Well, at that time, there’s no media but 
my elder brother was here in Doha.

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He told me that Mr. Radi has established 
a company for furniture

11
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and it was a big showroom

12
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and if you like to apply, and I said why 
not, yes.

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Then I came here beginning of January 1980

14
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So, it was like a challenge for you

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Not kind of challenge, but it was a good 
start

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and everything was simple

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So, the challenge was what you expected

18
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Yeah exactly

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Tell us about your employment history with 
Tivoli

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Well, you know, I started as I’ve told you 
beginning of January of 1980

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I was with account section

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at that time there’s only one outdoor salesman 
in the showroom

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so I used to help him to sell outside the 
showroom

24
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At that time also, I remember Mr. Radi was 
abroad

25
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and was reported to him that I was good in 
sales

26
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so he asked me to stay in sales, stay in 
the showroom

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And then

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Then step by step after awhile he appointed 
me as a sales manager

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then after a few years’ assistant general 
manager, assistant to Mr. Radi

30
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As you see now, my position is a general 
manager

31
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From worker to general manager, I believe 
that you went through a lot

32
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Yeah of course

33
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a long experience

34
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Did Tivoli provide you the good conditions 
or

35
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did someone helped you to develop yourself 
to become what you are now?

36
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Well, actually I really learned a lot from 
Mr. Radi

37
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I gained a good experience from him

38
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Also, I thought myself

39
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I used to read a lot of books

40
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and through communicating with people

41
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this also gave me more experience.

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Tell us about a tough situation and how did 
you overcome it?

43
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Well, at that time, Doha was very quiet

44
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Sometimes you feel boring specially at summertime

45
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In Doha, everyone is travelling, you’re alone 
and you feel homesick

46
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But anyway, time passed and Doha progressed

47
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a lot of people coming here more and more 
and it’s enjoyable after that

48
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And can you tell us at this point, what is 
the strength of Tivoli?

49
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The strength of Tivoli comes actually from 
credibility, transparency, and trust.

50
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Spending a lot to upgrade the staff qualification

51
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and this is really very important.

52
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So, you think Tivoli has the right people 
and the right ideas that can work anytime, 
anyplace?

53
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Absolutely, 100 Percent Yes.

54
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If we meet you outside, how can you describe 
Mr. Rafiq outside Tivoli?

55
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Well, outside Tivoli I’m really very helpful 
to others

56
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Approachable, I can communicate with anyone

57
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And I’m always happy and to express my happiness 
to everybody

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Tell us a funny story that happened in Tivoli 
that can still make you laugh or smile.

59
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Well, at that time, there were few shops 
of furniture

60
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but we’re the leader and still the leader

61
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It’s funny that people or customers back 
then, forced us to sell them

62
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it’s the opposite now

63
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Making a lot of attraction, social media 
to attract people

64
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Back then, a lot of customers, few employees

65
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During Ramadan, it’s a peak season

66
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Customers always buy and wanted it to be 
delivered immediately

67
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So, sometimes I delivered it myself to satisfy 
the customers

68
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This is brilliant service

69
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It is

70
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Then, what advise you can give to Tivoli 
employees?

71
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Well, they have to be patient

72
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And as I’ve told you; credibility is very 
important and transparency

73
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No one comes here and knows everything

74
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they need to ask for every single thing

75
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And I think here, everybody is ready to share 
their knowledge, to be helpful

76
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Even myself, I’m always ready to help anybody

77
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So, by sharing this information and knowledge 
it will help everybody to step up

78
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It’s our pleasure to work with such an inspiration

79
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My pleasure, my pleasure

80
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whether in your values, your career or loyalty 
to Tivoli as well

81
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So, all of these can only inspire us to develop 
more, to encourage more

82
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and to keep the name of Tivoli always on 
top.

83
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Thank you so much.

84
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My pleasure