1
00:00:00,700 --> 00:00:01,800
Hi ma'am. Magandang hapon.

2
00:00:01,900 --> 00:00:04,000
Miss, saan ang supervisor nyo?

3
00:00:04,600 --> 00:00:06,600
Nasa office po ma'am. Tawagin ko lang po.

4
00:00:06,700 --> 00:00:08,200
Sige. Pasuyo ako.

5
00:00:09,000 --> 00:00:10,900
Hi ma'am. Good afternoon.

6
00:00:11,000 --> 00:00:12,600
Ano pong concern natin ma'am?

7
00:00:13,800 --> 00:00:15,500
Masarap ang breads ninyo.

8
00:00:15,600 --> 00:00:19,200
Pero kaninang umaga bumili ako ng Spanish 
Bread. Na-disappoint ako.

9
00:00:19,300 --> 00:00:22,300
Tignan mo. Matigas sya. Nagbebenta kayo ng 
luma?

10
00:00:22,400 --> 00:00:29,300
First of all ma'am, in behalf of Rose Bakeshop, 
my apologies for the inconvience na nangyari 
sa inyo.

11
00:00:29,400 --> 00:00:35,400
Pero huwag ka mag-alala ma'am, ido-double 
check ko ang aming production. I-check ko 
ang process para masigurado.

12
00:00:35,500 --> 00:00:47,100
At kung okay sa iyo ma'am, ang nabili mo 
na Spanish Bread, i-replace natin ng bagong 
luto, yung mainit pa. Kung okay sa iyo ma'am.

13
00:00:47,200 --> 00:00:51,200
Wala namang problema sa akin pero sa susunod, 
i-double check nyo ang products nyo.

14
00:00:51,300 --> 00:00:55,100
Sayang kasi. Ang ganda ng bakeshop ninyo 
tapos dahil lang dito masisira kayo.

15
00:00:55,200 --> 00:00:57,900
Hindi yan ang expectations naming mga customer 
ninyo.

16
00:00:58,000 --> 00:01:05,400
Yes ma'am. Muli, humihingi kami ng pasensya 
sa nangyari.

17
00:01:05,500 --> 00:01:08,500
Pero huwag ka mag-alala ma'am. Rest assured 
hindi na ito mauulit ma'am.

18
00:01:08,600 --> 00:01:16,100
I-double check ko ang process namin at kung 
okay lang sa iyo ma'am ang replacement ng 
nabili mo.

19
00:01:16,200 --> 00:01:19,100
Sige. Antayin ko ang replacement nyo.

20
00:01:19,200 --> 00:01:21,300
Ito na yung kapalit na Spanish Bread ma'am.

21
00:01:21,400 --> 00:01:25,000
Rest assured ma'am na mainit at bago na ito.

22
00:01:25,100 --> 00:01:28,400
Salamat ma'am sa pag-paabot ng concern mo 
sa amin.

23
00:01:28,500 --> 00:01:34,600
I-check ko ito sa aming mga baker at mag-double 
check kami ng aming process.

24
00:01:34,700 --> 00:01:36,600
Okay sige salamat. Bago na ito ha.

25
00:01:36,700 --> 00:01:38,400
Bago na ma'am. Mainit pa sya oh.

26
00:01:38,500 --> 00:01:39,500
Salamat ng marami.

27
00:01:39,600 --> 00:01:42,700
Salamat din ma'am at sana balik ka uli dito 
sa Rose Bakeshop Bajada.

28
00:01:42,800 --> 00:01:43,700
Ingat po.

29
00:01:43,800 --> 00:01:45,000
Sige po.