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Many people walk into a difficult discussion 
already assuming they know the outcome.

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Voices will be raised, frustrations aired, 
feelings hurt—and then both walk away with 
no resolution to the issue.

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Well, today, I want to remind you that you 
are key to steering the conversation differently.

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It will take discipline and self-control. 
It will take patience and a guarded mouth.

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It will take gentleness… but you can do it. 
Walk into that conversation with your boundaries 
set.

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Know the conflict that needs to be resolved 
and the outcome reached.

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Above all, remember a key to conflict resolution 
that wise old Solomon gave us centuries ago:

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a soft answer turns away wrath. I’m Mac Hammond; 
this is the Winner’s Minute.