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Hello Everybody! My name is Nicky

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and I am the destination manager in one of 
the Timetravels destinations

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called Saariselkä

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In this video you will see some introduction 
about

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What our guides will go through in the guide 
school

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And what it requires to provide a good service

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One of our company values is TRUST

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And safety comes together with trust

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We care about everybody who travels with 
Timetravels

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And of course take care of their safety

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We have for all the guides first aid course, 
which takes two days

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before the season starts, so that they will 
have all these skills to do first aid

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One of our passion is customer service for 
sure

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We prepare them professional courses about 
customer service to keep the quality high

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Customers get the feeling that guide is one 
of their friends

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if he also sees that everything working well

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Actually guides should have done everything 
in the background before

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If everything goes smoothly nobody sees a 
problem

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And that's where you see a professional guide!

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Then we have the activity basics

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We teach them all the activities what we 
are doing here

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we are improving them every every year

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and we get new ideas when we get new guides

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and as a good team we always go through together 
activity basics and even find new, nice stuff

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So every year there are FRESH and FUN activities

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Which is also one of our company values.