1
00:00:00,00 --> 00:00:02,500
The client calls me and says Risita

2
00:00:02,600 --> 00:00:06,200
Hey, we want to upgrade to the new stable 
version

3
00:00:06,300 --> 00:00:09,000
We say of course.  It will be inplace with 
no problems.

4
00:00:09,100 --> 00:00:16,000
Quick and easy.  You can do it yourself if 
you want.

5
00:00:16,100 --> 00:00:20,900
Now they can't attach a user volume to a 
VM.

6
00:00:21,000 --> 00:00:25,800
It's true!

7
00:00:31,000 --> 00:00:36,700
The 1st tech told them that 8.2.10 is the 
latest version

8
00:00:42,200 --> 00:00:47,600
The next guy said 8.2.11.  That is the latest 
stable version.

9
00:00:47,700 --> 00:00:52,800
That's the version you want.

10
00:00:58,200 --> 00:01:02,300
So we installed version 8.2.12

11
00:01:04,000 --> 00:01:11,100
Now we have no idea what is going on.

12
00:01:14,000 --> 00:01:15,700
Its true!

13
00:01:15,900 --> 00:01:19,200
They were on the phone 3 hours later saying 
something ain't right.

14
00:01:20,800 --> 00:01:24,300
I tell the engineers, hey we got a problem

15
00:01:24,400 --> 00:01:27,300
The user volumes won't attach to the VMs.

16
00:01:34,500 --> 00:01:41,900
The engineers huddle up to discuss the issue

17
00:01:42,000 --> 00:01:45,800
They come back and tell the client to install

18
00:01:45,900 --> 00:01:48,700
an unreleased version of the desktop broker.

19
00:01:48,800 --> 00:01:54,400
That will fix the issue.

20
00:01:56,100 --> 00:01:59,200
So now the client sits around watching the 
desktop pool

21
00:01:59,300 --> 00:02:04,000
looking for users having log in trouble all 
day

22
00:02:10,000 --> 00:02:16,500
They keep grabbing logs and sending them.

23
00:02:16,600 --> 00:02:20,900
like we know what we are looking for.

24
00:02:38,000 --> 00:02:43,800