1
00:00:03,200 --> 00:00:05,900
Why do you come to me now? Christmas is nearly 
over.

2
00:00:07,800 --> 00:00:12,800
That's precisely my point, the bangle promo 
has finished and 36 hours trade starts tonight

3
00:00:13,500 --> 00:00:15,700
So what is it you want?

4
00:00:25,800 --> 00:00:27,500
{Whispering}

5
00:00:38,400 --> 00:00:41,000
There's nothing I can do.

6
00:00:41,700 --> 00:00:44,200
Sales versus last year are down

7
00:00:46,500 --> 00:00:50,700
Your Xmas Planning was poor my friend

8
00:00:50,800 --> 00:00:52,600
You attended the planning session in October.

9
00:00:52,700 --> 00:00:57,500
You were aware that December is 29% of the 
total year sales.

10
00:00:57,600 --> 00:01:02,000
Your Basket Size and IPT are also reflective 
of your poor planning

11
00:01:02,100 --> 00:01:06,900
I doubt your rostering was effectively optomised 
as well

12
00:01:07,000 --> 00:01:11,800
You should've planned better.

13
00:01:11,900 --> 00:01:12,900
But I need you to fix this Godfather

14
00:01:15,100 --> 00:01:16,200
It's not for me to fix

15
00:01:16,300 --> 00:01:21,100
You are accountable for the performance of 
your store

16
00:01:21,200 --> 00:01:26,000
If you had filled out your Xmas Planning 
book as instructed; undertood the critical 
path

17
00:01:26,100 --> 00:01:29,500
then you wouldn't be here asking for a target 
reduction now

18
00:01:31,000 --> 00:01:33,000
Your RateIt NPS is poor too.

19
00:01:33,600 --> 00:01:38,400
Don Corleone expects your store to deliver 
great customer experiences.

20
00:01:38,500 --> 00:01:40,100
You show me no respect

21
00:01:41,500 --> 00:01:42,800
Refer to your Charter of Behaviour

22
00:01:43,800 --> 00:01:45,300
And the PANDORA life values

23
00:01:47,600 --> 00:01:54,500
The bumble bee remember? When there is a 
job to be done, we deliver

24
00:01:54,600 --> 00:01:56,500
But targets are too high

25
00:01:56,600 --> 00:01:59,400
If the store was executing as it should, 
targets wouldn't be a problem

26
00:02:00,100 --> 00:02:02,500
I should've hired more Xmas casuals

27
00:02:02,600 --> 00:02:04,700
and had replenishment shifts start earlier

28
00:02:05,100 --> 00:02:08,300
I should've had dedicated door greetors and 
wrappers as well

29
00:02:22,400 --> 00:02:23,700
Xmas Planning

30
00:02:23,800 --> 00:02:29,400
Xmas Planning in October is key to sales 
optomisation

31
00:02:31,400 --> 00:02:33,300
Glenda has spent more marketing dollars then 
ever before

32
00:02:33,400 --> 00:02:38,200
The PDC has tightened up now Ali is in charge

33
00:02:38,300 --> 00:02:43,100
And thankfully Clare's team ensured we didn't 
run out of product

34
00:02:47,100 --> 00:02:49,800
You let yourself down

35
00:02:53,000 --> 00:02:54,300
At least we had name badges

36
00:02:58,900 --> 00:03:00,600
My Godfather

37
00:03:04,100 --> 00:03:05,500
Good

38
00:03:07,500 --> 00:03:11,600
As you know, at PANDORA we want to be the 
world's most loved jewellery brand

39
00:03:13,300 --> 00:03:16,000
An optomised Xmas is an instrinsic part of 
this vision.

40
00:03:17,000 --> 00:03:20,500
Next year use your time in October well. 
I'm sure you will plan better.

41
00:03:22,000 --> 00:03:23,000
Thank you

42
00:03:23,100 --> 00:03:23,900
You're welcome